Terms of Service

1Service Area & Minimum Duration

We proudly provide residential cleaning services within the designated municipalities of Durham Region, Ontario:

• Minimum Duration: All cleaning appointments require a minimum duration of 3 hours per visit.
• Maximum Duration: Single-session cleans may be booked up to 8 hours, subject to cleaner schedule availability.
• Same Cleaner Continuity: Recurring clients (weekly or bi-weekly) are assigned the same trusted cleaner for every routine visit whenever possible.

2Transparent Pricing & No Hidden Fees

In full compliance with the Ontario Consumer Protection Act and federal regulations prohibiting drip pricing:

• Zero Travel Fees: We do not charge travel, fuel, or municipal transit surcharges within our Durham service area.
• No Upfront Deposit: We do not ask for credit card numbers or upfront deposits online. You pay only after the job is completed.
• Sales Tax (HST): Rates are quoted with sales tax included or applicable under CRA Small Supplier rules. If GST/HST is applicable, your invoice will itemize the 13% Ontario HST and our CRA Business Registration Number.

3Payment Terms

Payment is strictly due upon completion of each cleaning visit on the same calendar day.

• Accepted Methods: Interac e-Transfer to booking@pinaycleaner.ca or Cash given directly to your cleaner upon completion.
• Official Receipts: A digital itemized service receipt is emailed to your registered email address upon payment confirmation.
• Late Payments: Unpaid balances past 48 hours may result in temporary suspension of upcoming recurring appointments until settled.

4Cancellation, Rescheduling & Lockout Policy

Our independent cleaners reserve dedicated time windows for your home. We ask that you notify us promptly if your schedule changes:

5Homeowner Responsibilities

To allow our cleaners to work safely and efficiently, homeowners agree to provide:

• Utilities: Continuous running hot and cold water and active electricity.
• Safe Working Temperature: Adequate heating in winter and ventilation/cooling in summer.
• Pet Safety: Pets must be declared in booking notes. Aggressive or easily agitated animals must be secured in a separate room or crate during the visit.
• De-cluttering: Please pick up clothing, toys, and personal paperwork from floors before the visit so our cleaners can focus on deep sanitization rather than organizing personal items.

6Health, Safety & Scope Exclusions

In compliance with Ontario workplace safety standards, our cleaners strictly do NOT perform the following tasks:

7Limitation of Liability & Damage Reporting

Our cleaners treat your home and possessions with the utmost care and respect. However, accidents can occasionally occur:

• 24-Hour Notice Window: Any suspected damage or missing item must be reported in writing with photographs to booking@pinaycleaner.ca within 24 hours of service completion.
• High-Value & Delicate Items: We cannot be held liable for unmounted artwork, unstable shelves, pre-existing structural damage, or heirloom items valued over $250 unless specifically identified to the cleaner in writing prior to service. Please store valuable jewellery, cash, and irreplaceable antiques securely.
• Liability Cap: Our total aggregate liability for any single incident is limited to repair cost, fair market depreciated value, or the total cost of the cleaning service, whichever is less.

8Satisfaction Guarantee & Re-clean Policy

9Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal dispute arising under these Terms shall be submitted to the exclusive jurisdiction of the courts of Ontario.